From July 1, 2019 through June 30, 2020, the Customer Service Division assisted over one million boaters, hunters, anglers and wildlife enthusiasts fulfilling boating titling, registration & renewals, licensing needs and wildlife and natural resource questions. During the 2019-2020 season over 56,000 calls, 4,523 boat – registration emails, 4,862 customer service emails, processed over $4.3 million dollars in registration, renewals and licensing transactions ($3.2 million FY 19-20). Although we are in the midst of a pandemic, the Customer Service Division continued to function as a business operations center, as we remain closed to walk-in customers. In an effort to offer additional options for customers who visit the HQ office location, a new “Drop Box” was installed the first of September. The Drop Box is available 24 hours / 7 days a week. Pick up hours are Monday – Friday, 9:00 am, 12:00 noon and 3:00 pm. Customers have the ability to drop off items requested, have the ability to request new items and we offer same day processing. The goal is to give customers the same service as if they had walked into the building for service. Forms and envelopes are available in waterproof plastic containers bolted next to the mailbox and under secured cameras.